At ICEGEIN, our experience with the world's leading companies have helped us understand how technology can help global businesses meet their needs. Our service delivery model encompasses multiple processes and methodologies to take the surprise out of projects and do a smooth transition management for our customers.

ICEGEIN's Service Delivery Model

Assessment - Our team of experts analyzes the business process that is outsourced to us. We identify the exact processes that are outsourced, calculate the risks for these projects and develop the business process for the client.

Transition - This again consists of several steps. The first and foremost is knowledge transfer. Here operating procedures, documents and in some cases executives are prepared for process execution. The next step is technology transfer. This tests if the existing infrastructure is adequate for the project and adds any new ones that are required for the project. Finally in order to start operations, process executives are recruited or trained as need be.

Parallel Run - Here the successful migration of the business process to offshore location is tested. While doing this however, care should be taken that no interdependent process is disturbed.

Steady State Operations - This is the part where the flow of BPO services is maintained without interruption. The second aspect of this step is to update the business process outsourcing services as per and in collaboration with client requirements.

A Win - Win Model

The ICEGEIN's Service Delivery Model is built on integrity, nurtured through partnerships held together by responsiveness and implementing the right solutions. It allows you to focus on your core competencies that set you apart from your competition while we manage non-core and routine business operations for you.