According to a report, "Business Process Outsourcing (BPO) is the fastest growing type of outsourcing arrangement, growing at a rate of almost 11 percent annually over the next five years. With BPO, the vendor is responsible for an entire business function, including the information systems that support it. An example of this is the Federal Emergency Management Agency (FEMA), which out sources the operation of its National Flood Insurance program."

"The International Monetary Fund (IMF) has debunked fears of job losses in industrialized nations due to outsourcing of services. It says in a new study that farming out business, computer and information services to developing economies actually expands employment and enhances efficiency."

"Market trends in BPO industry show that globalization has matured with outsourcing being seen as something irreversible. New markets and suppliers are emerging in countries like Eastern Europe, Philippines and China"

Evalueserve, a research and intellectual property firm, estimates that for every $100 of call-center work off shored by US companies, $143 is invested back into the US economy. This figure is $133 for IT services work and $142 for high-end knowledge services like equity research, and risk management.

According to the Global Insight study, US spending for offshore outsourcing of computer software and services would grow from $10 billion in 2003 to $31 billion in 2008. The total savings from the use of offshore resources will grow from US$6.7 billion to US$20.9 billion, in the same period.