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Jan. 28, 2013—The Fortis Escorts Heart Institute (FEHI), in South Delhi, India, manages more than 14,000 admissions and 7,000 emergency cases annually, with roughly 300 outpatients visiting the hospital daily for tests. Managing the movements of outpatients from one area to the next within the hospital has been inherently challenging, because wait times within one department, such as ultrasound, might be much longer than in others, says .....