The Next Generation in Patient Transportation Technology…

ICEGEN views the implementation of full project life cycle management process as the essential connective element that holds every successful project together. Icegen has proven project management experience that ensures the reduction of risk, smooth communication and strong leadership. Our experienced professional talent team will define the project plan, schedule, and budget, secure the appropriate resources, identify risks, manage scope, and work towards the launching of the project. Areas of expertise include:

• Proven Methodology - ICEGEN uses the quantifiable approach to ensure rapid-delivery and controlled quality at each step in the design, construction and deployment of development projects worldwide.
• Complete Lifecycle Management - Extensive experience through all phases of the project management process, from scope and requirements gathering, to risk assessment and the work breakdown structure, to job assignments, work review, and status reporting.
• Unmatched Attention to Quality - Commitment to continuous software process improvement and iterative development possibilities.
• Complete Client Attention - Our project managers work closely with client at each step of the project implementation to ensure that all objectives are met.

ICEGEN views business case assessment as a tool to support planning and decision-making, and the implementation of development strategies. The ability to construct a solid business case should convey a concise statement of any given business problem, offer potential solutions, outline the consequences resulting from specific actions, and recommended ROI metrics for the proposed solution. Icegen offers business case development expertise in a number of key areas:

• Hardware and software options and cost analysis
• Return on Investment (ROI) analysis
• Alternative cost/benefit and risk analysis
• Organizational analysis
• Change management
• Success measurements

Outdated and unrefined business processes inevitably lead to waste in terms of time, money, and productivity. The discipline of Business Process Design, (BPD), is a model for expressing abstract and executable business processes that address all aspects of enterprise as a means to improve productivity. BPD centers on the critical analysis and design of workflows and processes within and between organizations conducted to achieve performance improvements. Icegen has built a practice that specializes in the development of optimized BPD models. Areas of BPD expertise include:

• Existing process analysis
• Development of business vision to project objectives
• Strategic work flows and process modeling
• Resource requirements and roles
• Recommended organizational structure changes
• Business processes dependencies analysis
• Risk assessment
• Cost Analysis
• BPD prototype design and construction

ICEGEN is dedicated to developing and bringing to market the best wireless technology solutions possible and has formed a wireless software development practice to do exactly this. We are fully committed to open, flexible, and easily extendible solutions. Furthermore, our ranges of services are available throughout the globe through our dual-shore development model. Our commitment is to provide the highest quality project teams and expertise in wireless technology to streamline business processes, decrease expenses and create new revenue potentials for our clients. Icegen handles all stages in the Development process such as:

• Dual-shore optimized development models
• Requirements gathering and definitions
• Software architecture and design
• Development of prototype models
• Client approval processes and iterations
• Total system development and coding
• Quality assurance
• End user evaluation and acceptance
• Maintenance and support
• Future migration and versioning strategies

ICEGEN's technical writing teams specialize in the production of technical documentation in a variety of production environments. Familiar with the documentary standards applicable to any given project, Icegen’s experience means that it can also design and construct non-standard documentation by analyzing the needs of the end-user. Areas of expertise include:

• User manuals
• Product details documentation
• Installation or configuration documentation
• Training manuals
• Technical marketing documents

ICEGEN makes it a point to ensure that any potential risks that could act as a barrier to success are identified and handled early on in the project life cycle through a series of rigorous review and testing standards. The Icegen approach to quality assurance begins with project initiation and monitored until project closure. Verification and validation continues through requirements analysis to application deployment and user acceptance testing. Our ability to conduct offshore quality assurance and control activities not only keeps labor costs down, but also ensures timely delivery of work products. Our experience in the area of dual-shore quality activities prevents complex coordination and communication issues from developing. The best practices in quality assurance activities includes:

• Continuous software process Improvement
• Regular audits / analysis to ensure implementation of quality standards on ongoing projects
• Rigorous project monitoring, control and tracking
• Phase end reviews
• Unit, integration and system testing
• Code reviews
• User and technical documentation

ICEGEN Support and Maintenance Services not only offer unmatched cost reduction possibilities, but also a high quality and disciplined approach to a wide variety of support and maintenance challenges. Icegen combines essential technology skills, industry business understandings, and process discipline to take an integrated program-management approach to maintenance and support. We offer outstanding professional services that enable our clients to outsource support and maintenance initiatives at extremely cost effective rates enabling the freeing up of internal resources and personnel.

• Initial support and maintenance planning
• Premier 24/7 application management enhanced via our dual-shore business model
• Expertise in software product maintenance and website support & maintenance
• Quality assurance and testing